FAQs & T&Cs
Opening hours
Delivery is available Friday - Sunday. However, with enough notice we can accommodate outside of these days, please contact us.
Your delivery/collection time must be pre-booked. Please notify us of your preferred delivery/collection time on your order form.
Please note, we cannot guarantee specific delivery times. If you’d like your order for a specific time, please choose to collect.
Holiday opening hours may differ.
Delivery charges
Graze Boxes & Graze Tables
Hand-delivery of boxes and graze tables is available for the majority of Hertfordshire, Bedfordshire & Buckinghamshire. Any orders for delivery outside these areas, please contact us to enquire.
Event bookings
We kindly ask for a 50% non-refundable deposit on confirmation of your booking to be paid up front. The remaining balance must be paid at least 2 weeks before your event.
Payments for event bookings
We kindly ask for all payments and deposits for event bookings to be made via bank transfer.
Food hygiene, insurance etc.
We have a Level 2 in Food Safety & Hygiene, and a food hygiene rating of 5.
We work hard to make sure all our food safety and hygiene standards meet the legal requirements.
We are fully insured and are registered with the local authority, as required by law.
Keeping the food fresh
Graze Boxes & Graze Tables
Graze Boxes - Food is best eaten within 24 hours of delivery. We recommend popping the food straight in the fridge on delivery - unless it’s going to be enjoyed straight away. Once removed from the fridge, the food can be kept fresh at room temperature for up to 4 hours.
Graze Tables - Food can be kept fresh for a maximum of 4 hours at room temperature in a cool spot out of direct sunlight. After this, simply wrap up and dispose of any leftovers - the entire display is 100% compostable.
Terms & Conditions
Before booking, please take a moment to read our T&Cs. By placing an order, you agree to the policies below (but don’t worry—they’re here to make things run smoothly for everyone).
Returns
Due to the fresh nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your graze, we must be informed within 2hrs of the product being received for us to assist you. Images of defective or incorrect items will be required.
Cancellations / Order Changes
Unfortunately, we’re unable to offer refunds once a deposit has been made. However, if you provide at least 10 days' notice of cancellation, we will happily move your booking to an alternative date or a refund of any payments (excluding the deposit).
Once a booking has moved, we are unable to move again and if then cancelled no refund of any payments will be made.
Customers can amend orders up to 10 days’ prior to the booked delivery/collection date. Beyond this, we are unable to process any order changes.
Date Holding
Due to the high number of enquiries, we are unable to hold dates until the deposit has been received.
Delivery
Where do you Deliver?
Our products are made fresh on the day and are extremely delicate. We hand-deliver to most parts of Bucks, Herts & Beds. If you are outside of our delivery zone, please contact us and we will do our best to help you!
Alternatively, you are more than welcome to collect from our bases at either Aylesbury HP20 or Pitstone LU7.
How does delivery work?
We generally try to get your grazer to you pre midday. However, if you notify us of a preferred delivery time, we will always try to accommodate you.
For bespoke grazing experiences we will arrange set up times with you at the point of booking.
Do I need to be in to accept my delivery?
Yes, the customer needs to be readily available to receive the product, then pop in the fridge if not grazing straight away. Delivery will be attempted by us, if no one is in, the product will be left in a safe space outside of the address. BettyAnnGrazing is not responsible for the product once left in a safe place.
What if my purchase is a gift?
The above still applies.
Food / Products
Seasonal Produce & Supplier Availability
As our produce is sourced weekly and garnishes can be seasonal, they are subject to availability and substitutions. Although most of our menus are fixed, there may be slight changes season to season. We may also face supplier issues at times and so cannot guarantee every product. We will always use an alternative or use more of another product to compensate. Please refer to our menu, as a guide to what you can expect.
Food Handling
It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with UK food standards. By agreeing to our terms and conditions, you accept responsibility for discarding any leftover food after this set time. BettyAnnGrazing will not be held liable for any adverse reactions to our food consumed after this period.
Dietary Requests & Allergies
Please notify of any allergies or dietary requests at time of booking.
Due to the nature of our kitchen, we cannot guarantee that any product is 100% free of allergens, even if requested.
All items will include an allergen label highlighting that any of the main 16 allergens could be present (e.g., nuts, gluten, dairy).
Celery
Cereals containing gluten (including
Wheat, rye, barley and oats)
Crustaceans
Eggs
Fish
Lupin
Milk
Molluscs
Mustard
Tree nuts (including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios & macadamia nuts)
Peanuts
Sesame seeds
Soybeans
Sulphur dioxide and sulphites
Disclaimer: BettyAnnGrazing cannot be held responsible for any adverse reactions if we are not informed of allergies or dietary needs in advance.
Social Media & Marketing
We love showcasing our work! Unless you explicitly request otherwise, we may use images from your event (e.g., grazing table setups, venues) for our social media and marketing. If you’d prefer us not to use images, just let us know.